KrossFits Return, Exchange & Refund Policy

You may request an eligible return or exchange within 7 days of delivery. The request must be submitted, and the return parcel dispatched, within the same 7-day period.

Eligibility

Returns and exchanges are accepted only for:

• Damaged or defective items.

• Incorrect items or sizes sent by KrossFits.

• Approved size exchanges, subject to stock availability.

"Change-of-mind" returns are not accepted. Items must be unused, unworn and unwashed, with their original packaging, tags and labels intact.

Size Exchanges — Pakistan

If the customer selected the wrong size, the applicable courier charges will be paid by the customer:

• Self-Shipment: Send the item back through your preferred courier. Replacement delivery charge: PKR 400.

• Doorstep Two-Way Exchange: We deliver the replacement and collect the original item. Total charge: PKR 850.

All exchanges are subject to stock and courier availability.

Damaged or Incorrect Items

A clear unboxing video showing the unopened parcel, shipping label and item is required for damage or incorrect-item claims. Claims without sufficient evidence may not be accepted.

International Returns & Exchanges

International customers must contact us within 7 days. Items will be inspected before approval, and all return and replacement shipping costs will be paid by the customer.

Refunds

Approved refunds are processed through bank transfer within 5–7 working days after the returned item has been received and inspected. Original shipping charges are non-refundable.

Contact Us

Provide your order number, reason for the request and supporting photographs or video where applicable.

Email: krossfits888@gmail.com
WhatsApp/Call: +92 307 0806665
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM PKT